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Software Return Policy

TechSmith wants you to be satisfied with our products.

If, for any reason, the software you receive does not meet your expectations, you can return it to us within 30 days of the date of purchase for a full refund of the purchase price.

Products may be returned within 30 days of purchase subject to the following conditions:

• Prior approval and a Return Material Authorization Number (RMA#) are required to return a physical product. RMA will expire 30 days after date of issue.
• To obtain the RMA# please use our return request form to obtain an RMA. You may also call Customer Service at 1.800.517.3001 x636, Monday through Friday, 8:00am - 8:00pm EST. Please have your customer number and/or order number available when you call.
• Damaged or defective product must be reported within 15 days of the delivery date for credit or replacement at our discretion.
• Returns for any other reason must be requested within 30 days of the purchase date.
• Once an RMA# has been obtained, securely pack the item(s) in an external carton. If available, include a copy of the packing list. We strongly advise that you obtain a tracking number for your shipment. Please use a sturdy shipping box.
• Clearly mark the RMA# assigned by our Customer Service Department on the return label placed on the outside of the shipping carton.
• Return the package to:

  TechSmith Corporation
  ATTN: RMA#
  2405 Woodlake Dr
  Okemos, MI 48864

• Prompt credit will be issued for all acceptable pre-authorized returns when they arrive back at our warehouse.
• If you had an electronic install of the software, then we will ask you to uninstall the product from your computer before we issue the refund.
• If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from TechSmith Corporation.

Hardware Return Policy

If for any reason the hardware you receive does not meet your expectations, you can return it to us within 30 days of the date of purchase for a full refund of the product price. Once the 30-day period has passed, you should contact the manufacturer listed below. For technical help with your hardware, please visit: http://support.techsmith.com

Logitech QuickCam Pro 5000

Logitech, Inc
6505 Kaiser Dr
Fremont, CA 94555 USA
www.logitech.com
Phone: +1.702.269.3457

Lapel Microphone

Microphone Madness
138 Palm Coast Parkway NE, Suite 326
Palm Coast, FL 32137 USA
www.microphonemadness.com/contact.htm
Phone: +1.386.437.2550

Samson Audio C01U USB Studio Condenser Microphone with Stand

Samson Technologies Corporation
575 Underhill Blvd
Syosset, NY 11791 USA
www.samsontech.com
Phone: +1.800.3.SAMSON

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