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customer experience software

Morae 3 Toolbox

One tool, many methods.

You don't need a different set of hardware and software for every type of customer research. You just need Morae.

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Software & website usability testing

Monitor and keyboard

Morae captures every nuance of your testing session, providing you with hard data and vivid, undeniable examples of usability problems. Stakeholders can observe the session live over the network. Your notes and theirs are indexed to the video, making it easy to work with the data later.

Save time on analysis and reporting! Morae automatically calculates and graphs standard metrics. Find all comments on the same task across all your recordings, instantly. Drag charts and tables into your report. Export video clips directly to your presentation.

Morae is a usability lab on CD-ROM; it has revolutionized our approach to usability testing.
Bryan Eisenberg, FutureNow

Prototype testing

Prototype testing

The sooner you can get customer feedback, the better. With Morae you can mock up a design, put it in front of customers, and test their reactions…all in an afternoon. Stakeholders can quickly see what’s working, and what isn’t, by observing your session live or viewing it as video.

We obtained buy-in from project stakeholders and team members for paper prototype testing because we could quickly create and share video highlights.
Megan Miller, Stanford University

Mobile device & hardware testing

Mobile Device User Testing

Are you building things people merely tolerate…or things they love? Whether it’s a mobile phone, GPS unit, or an espresso machine, you can improve the design by testing it in the hands of real customers.

Watch customers manipulate physical buttons and navigate on-screen menus. Capture their body language, verbal comments, and success rates. Use Morae’s complete toolset to log, analyze, and present the data.

User testing has become much more efficient since Morae has been on the market.
Jakob Nielsen, usability guru and co-founder of the Nielsen Norman Group

Focus groups & depth interviews

Focus group and depth interviews

Whether you gather customers around a fancy conference table or sit down for a one-on-one, bring Morae along to capture the interaction and share the results quickly and powerfully.

Type notes and flag important moments as Morae records video from up to two cameras. Team members or stakeholders can watch the live video stream…and log their own observations. Everything is captured digitally on your hard drive—no videotape to transfer, no hand-written notes to type up.

As soon as the session is over, quickly search back through the notes and markers, select the best clips, and export your highlight reel directly to PowerPoint. Faster turnaround—better results!

Field studies

Gain a richer understanding of what customers really need by observing them in their natural environment. Send Morae into the field on a laptop, or record on the customer’s own computer. Your product and marketing teams can see exactly how customers respond to the product, which features they use, and what can be improved.

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